Awaiting acknowledgment is a status that all credits and orders go through, it allows the supplier to click a button to acknowledge that they have received the credit or order request either directly within the portal or on the email they have received. This status can easily be bypassed using the steps below.
📌 Note: You must be connected to the head office building and be on your current site to action the below steps.
Click the Admin Cogs along the top bar.
Click Suppliers, then click Manage Suppliers.
Locate the supplier from the table, and click the Magnifying Glass icon.
Click the Order Management tab.
Scroll down to other options section and tick or untick the check boxes:
Automatically acknowledge credits for the supplier.
Automatically acknowledge orders for the supplier.
Click Update to save any changes.