Once an order or invoice has been declined through the approval stage and is now in the order status cancelled, if the order or invoice is still required it must be replaced or reprocessed to go back through a new approval process. We do not recommend changing the order status back to pending internal approval.
Best practice for declined orders and invoices
If you need to know the best option to deal with a decline order, the below article will provide you with the information.
Written by Cristian Bolba
