If you are unsure of order or credit status's you can use the order management guide as a tool to explain each status, what has happened to the order, and the next steps. To locate this guide you would follow the below steps -
Click into View Orders (clipboard icon) ant the top of the page.
Click into any order or credit status.
On the left at the bottom , click Order Management Guide.
Orders
Pending Internal Approval.
Awaiting Acknowledgement.
Awaiting Delivery.
Awaiting Invoice.
Orphan Invoices.
Auto Created Orders.
Returning Goods.
Does Not Balance.
Invoice Queries.
Checked and Balances.
Completed invoices
Cancelled
Credits
Awaiting Acknowledgement.
Pending Investigation.
Orphan Credits
Auto Created Credits
Does not Balance Credit
Checked and Balances Credit.
Rejected Credit.
Cancelled.