Add Comment to an order
Within an Order on the system, you can add a comment which can be seen by the Supplier, or within your business only. There is also the option to add an Order Feedback Comment. To add a comment, you would follow the below steps -
Locate your Order.
At the top, click Comments.
Add the required Comment.
Click Add Comment.
📌 Note: once a comment has been added it cannot be removed. If a comment is added to a credit, then this will not pull through to the original order.
Please see the below helpful explanation of each comment type -
Public Comment - Will show to all users who have access to the order, including the Suppliers
Private Comment - Will only show to Purchaser Users who have access to the order and are hidden from the Supplier
Order Feedback Comment - Will show to purchaser and supplier users who have access to the order, which are then documented in the Supplier Performance module within the purchaser portal.
⚠️ Important: no email notifications sent to the Supplier to notify them a comment has been added.
Alerts can be located on a Role. The alert is generated when a public or private comment has been added. The alert is visible to all users who belong to the unit associated with the order and contains the User information and the Comment that has been added.
Internal Reference
You can also enable settings on your mini markets to require users to add an internal reference on each order. To set this up you will require access to Manage Mini Markets and update. This reference will be visible on the Details tab of the order.
Click on Admin Cogs
icon.Select Mini Markets.
Click on Manage mini markets.
Edit the relevant mini market.
On the Details tab scroll down to Order Placing section and expand the options by clicking on it.
There are two settings you can tick:
Require 'Internal Reference' number - this is mandatory option that a reference must be added.
Request 'Internal Reference' at start - this is optional.
These can be applied to your order within the basket before submitting the order to the supplier. Enter the relevant information and then submit. This will then be visible on the Comments tab.