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How to clear the browser cache

How to clear the browser's cache. How to process a full cache clear. System is running slow. Data displaying incorrectly.

Written by Cristian Bolba

If the system feels slow, try clearing your browser cache. Here's how in the four main browsers:

Chrome

This is the recommended browser to use for the Access software due to compatibility.

  1. Open Chrome.

  2. On your browser toolbar, click More 3 vertical dots.

  3. Select Delete browsing data or Settings > Privacy and security > Delete browsing data.

  4. Choose a Time range, e.g., "All time" to clear everything.

  5. Check the box next to Cached images and files, uncheck other boxes to avoid deleting passwords or history.

  6. Click Delete data

Microsoft Edge

  1. Open Edge.

  2. On your browser toolbar, click More 3 vertical dots.

  3. Click the History icon.

  4. Click the Trash icon.

  5. Check the boxes for each item you want to clear.

  6. Click the Clear now button.

  7. The message All Clear will appear at the top when the data has been erased.

Internet Explorer - IE

This will work with IE 9 and all later versions:

  1. In the upper right corner, click the small gear icon (to the right of the star icon)

  2. Select Internet Options

  3. On the General tab, under Browsing history, click Delete.

  4. Un-check the Preserve Favorites website data box.

  5. Check the Temporary Internet files, Cookies, and History boxes.

  6. The Form data, Passwords, and in Private Filtering data boxes may be left unchecked. You can check them to delete this data if you so choose.

  7. Click Delete.

  8. When finished, click OK to return to your Internet Explorer window.

  9. Close the Internet Explorer window and reopen.

Firefox

  1. Open Mozilla Firefox.

  2. From the History menu, select Clear Recent History or press Ctrl + Shift + Del.

  3. From the Time range to clear drop-down menu, select the desired range; to clear the entire cache, select Everything.

  4. Next to Details, click the down arrow to choose which elements of the history to clear; Check Cache, uncheck other boxes to keep your history or cookies if needed.

  5. Click Clear Now.

  6. Close all browser windows and re-open the browser.

Safari

This is valid for Safari 9 and later versions:

  1. From the Safari menu, select Clear History and Website Data

  2. Select the desired time range, and then click Clear History.

  3. Go to Safari

  4. Quit Safari or press Command-Q to exit the browser completely.

This is valid for Safari 7 and earlier versions:

  1. From the Safari menu, select Reset Safari

  2. Select the items you want to reset, click Reset. Note: As of Safari 5.1, Remove all website data includes both cookies and cache.

  3. Go to Safari

  4. Select Quit Safari or press Command-Q to exit the browser completely.

  5. Back to top.

Updating and checking your browser version

While you're in there, check your browser is up to date:

  1. Click on the 3 dot menu at the top right of your browser

  2. Click Help then click About

This will auto check your version and update if required. If your browser is already up to date the About screen will tell you. This is also where you would obtain the browser version number if you need to add this information to your case.

After clearing your cache, log in manually (type your username and password) instead of using autofill, to avoid login issues.

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