Purchaser - Supplier processes
Shared Purchaser - Supplier processes and general information.
By Fabio and 3 others4 authors30 articles
Can the chat icon be removedIf you are looking to remove the chat bubble, the following information will explain its purpose.
Recover de-listed productsIf a product has been delisted and you need bring this back, you can do this within a few simple steps this is applicable for purchasers and suppliers.
Cross border VAT product settingsIf you need set a geographical VAT rate for your products, you can do this within a few simple steps.
How is an EDI order sentThe path that an EDI order takes. Reasons why there would there be a delay in EDI orders. How to track EDI orders.
Emergency drop ordersIf you need to use emergency drop orders, you can do this within a few simple steps.
Product alternativesIf you need to review when and what products will be included and considered in our alternative algorithm, the below document covers this.
Letters at the end of ordersOrder letter coding. Other types of orders. Explanation on what do the letters stand for at the end of the order.
Adding a custom product onto the invoiceHow to I add a custom product on the invoice. I don't have the option to select custom product. I only have the option to add a catalogue product.
Viewing the stages an order has gone through the status logView the history of an order. View who accepted the delivery or invoice.
Price file missing SKU - stock codesReasons why are products showing no SKU / stock code.
Working on two profiles at the same timeHow to be logged in as two users on two browser tabs.
Service status dashboardThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Subscribe to alerts from the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Hospitality products or unsubscribe in a few simple steps.
Swapping products from a full case to a split case when delivering or invoicing an orderWhen delivering in or invoicing an order and you need to swap the product from a full case to a split value, you can do this within a few simple…
How to contact the Onboarding TeamWhat is the onboarding email address.
Onboarding contact email.
Contact the PW EDI TeamI need to contact the EDI team.
EDI Integration.
Automated orders and Invoices.
Order processYou can see an explanation of the order status to make sure it's correct before you complete it
Directly navigating to a specific tab within an order or creditIf you want to drop into a particular tab of the order or credit when searching for the order number, you can do this with a simple step.
Application refreshing on Apple and Android devicesWhen logging into Procure Wizard through Access Workspace and the page is constantly refreshing and requesting you to login, you can resolve within a couple of simple steps.
Advanced shipping notificationsAn advanced shipping notifications can be generated and sent via 2 methods.
POA showing on orderReasons why are products pricing showing as POA - price on arrival on the purchase order and Delivery tab.
How to change an invoice numberInvoice uploaded with an incorrect invoice number. How to change an invoice number.
How to clear the browser cacheHow to clear the browser's cache. How to process a full cache clear. System is running slow. Data displaying incorrectly.
Alert received that a price file has been attached but it is not visible to the purchaserSupplier's Price File appears not to be linked.
Supplier details showing incorrectly in PDF invoiceHow to edit if the Supplier Details are showing incorrectly in PDF invoice.
What is the purpose of the PAC Category - Products Awaiting CategorizationHow PAC - Products Awaiting Categorization works.
Supplier account codes settingsWhere to locate or add supplier account codes.
New customer and supplier connectionsIf you need onboard a new supplier or you are a supplier and you have been asked to join, please read the following article.
Duplicate invoice and credit note numbersIf you need understand the rules regarding duplicate invoice numbers, you can do this with the information in the below article.
EDI credits are falling into auto createdEDI credits in Auto created, how to sync the EDI credit to the original credit request.