Purchaser - Supplier processes
Shared Purchaser - Supplier processes and general information.
By Aurelian and 2 others3 authors31 articles
- Can the chat icon be removedIf you are looking to remove the chat bubble, the following information will explain its purpose.
- Recover de-listed productsIf a product has been delisted and you need bring this back, you can do this within a few simple steps this is applicable for purchasers and suppliers.
- Cross border VAT product settingsIf you need set a geographical VAT rate for your products, you can do this within a few simple steps.
- How is an EDI order sentThe path that an EDI order takes. Reasons why there would there be a delay in EDI orders. How to track EDI orders.
- Emergency drop ordersIf you need to use emergency drop orders, you can do this within a few simple steps.
- Product alternativesIf you need to review when and what products will be included and considered in our alternative algorithm, the below document covers this.
- Letters at the end of ordersOrder letter coding. Other types of orders. Explanation on what do the letters stand for at the end of the order.
- Adding a custom product onto the invoiceHow to I add a custom product on the invoice. I don't have the option to select custom product. I only have the option to add a catalogue product.
- Viewing the stages an order has gone through the status logView the history of an order. View who accepted the delivery or invoice.
- Price file missing SKU - stock codesReasons why are products showing no SKU / stock code.
- Working on two profiles at the same timeHow to be logged in as two users on two browser tabs.
- Service status dashboardThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
- Subscribe to alerts from the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Hospitality products or unsubscribe in a few simple steps.
- Swapping products from a full case to a split case when delivering or invoicing an orderWhen delivering in or invoicing an order and you need to swap the product from a full case to a split value, you can do this within a few simpleā¦
- How to contact the Onboarding TeamWhat is the onboarding email address. Onboarding contact email.
- Contact the PW EDI TeamI need to contact the EDI team. EDI Integration. Automated orders and Invoices.
- Order processYou can see an explanation of the order status to make sure it's correct before you complete it
- Directly navigating to a specific tab within an order or creditIf you want to drop into a particular tab of the order or credit when searching for the order number, you can do this with a simple step.
- Application refreshing on Apple and Android devicesWhen logging into Procure Wizard through Access Workspace and the page is constantly refreshing and requesting you to login, you can resolve within a couple of simple steps.
- Advanced shipping notificationsAn advanced shipping notifications can be generated and sent via 2 methods.
- POA showing on orderReasons why are products pricing showing as POA - price on arrival on the purchase order and Delivery tab.
- How to change an invoice numberInvoice uploaded with an incorrect invoice number. How to change an invoice number.
- How to clear the browser cacheHow to clear the browser's cache. How to process a full cache clear. System is running slow. Data displaying incorrectly.
- Alert received that a price file has been attached but it is not visible to the purchaserSupplier's Price File appears not to be linked.
- Supplier details showing incorrectly in PDF invoiceHow to edit if the Supplier Details are showing incorrectly in PDF invoice.
- What is the purpose of the PAC Category - Products Awaiting CategorizationHow PAC - Products Awaiting Categorization works.
- Supplier account codes settingsWhere to locate or add supplier account codes.
- New customer and supplier connectionsIf you need onboard a new supplier or you are a supplier and you have been asked to join, please read the following article.
- Duplicate invoice and credit note numbersIf you need understand the rules regarding duplicate invoice numbers, you can do this with the information in the below article.
- EDI credits are falling into auto createdEDI credits in Auto created, how to sync the EDI credit to the original credit request.
- How to resolve duplicate invoice number issues in Procure WizardProcure Wizard enforces unique invoice numbers to ensure accurate record-keeping and prevent errors. Below is a guide to understanding and resolving issues related to duplicate invoice numbers.