There can be a number of reasons why an order or credit has not been exported to your accounts software, the below outlines the possible reasons why this maybe happening.
The date and time the order or credit moved to the order status completed was after the last accounts export was ran. This can be checked in the status log tab of each order and credit.
Is the date on the invoice older than 12 months, or in the future?
If the date is correct and outside the default accounts export report parameters (last 12 months from todays date) of the accounts export, please amend the start and or end dates and re-run the accounts export to include this date.
Has the invoice already been exported? Check the accounts export ID on the details tab of the order, then search this ID in past exports to retrieve the file.
If the order is part of batch, all related orders of the batch need to be in the completed status before all the orders can export as one.
You can see a batch ID in the order's details tab.
Check that the order isn't excluded from the accounts export.
You can view this this in the order's details tab.
If the invoice or credit still doesn't export, please contact the support team via the digital assistant in your Procure Wizard login.