There are several reasons why an order or credit has been excluded and is covered below.
Batch move orders to completed
When orders or credits are moved on mass using this feature and the invoice or credit tab was unlocked, then the system will automatically exclude the order or credit due to their being no data to export. This will display as a minus one in the details tab and will be shown in the status log tab as batch moved to completed.
Order or credit excluded individually
When an order or credit is excluded via the details tab, this will display as a minus one in the details tab and will be shown in the status log tab as excluded from accounts package.
Order management settings
When the order management settings are set to automatically exclude the orders or credits it will be displayed as excluded in the details tab.
To learn how to reset any of the above scenarios please refer to our content on resetting accounts export per order.