Please review the below common reasons why an invoice sent has not appeared in your MP Scan folder.
Check the sent email to ensure it was sent to the correct processing mailbox.
Has your email address been added to the scan destination and general settings within MP Scan?
Was the file attached to the email?
Was the attached file one of the following allowed formats?
PDF.
TIF.
TIFF.
Has your scanned invoice appeared in the catch all folder?
If using a scanner, was it set to send by email?
Still not resolved? Contact support via the Digital Assistant, reference this article, and attach a copy of the email file you sent us. For example, from Outlook, you can follow the below steps to do this:
Open Microsoft Outlook.
Go to your Sent folder.
Locate the email.
Open the email.
Click File, then click Save As.
Save the email to your device.