Please review the below common reasons why an invoice sent has not appeared in your MP Scan folder.
Check the sent email to ensure it was sent to the correct processing mailbox.
Has your email address been added to the scan destination and general settings within MP Scan?
Was the file attached to the email?
Was the attached file one of the following allowed formats?
PDF.
TIF.
TIFF.
Has your scanned invoice appeared in the catch all folder?
If using a scanner, was it set to send by email?
If the above has not resolved your issue, please contact the support team via the digital assistant within your Procure Wizard account and reference this article, we also require a copy of the email that was sent to us, for example to download an email in Microsoft Outlook follow the below steps.
Open Microsoft Outlook.
Go to your sent folder.
Locate the email.
Open the email.
Click File, then click Save As.
Save the email to your device.