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Invoices, scans, emails are not appearing in MP Scan after being sent

If you have sent emails to the processing mailbox but the document image has not appeared in MP Scan, you can resolve this within a few simple steps.

Written by Cristian Bolba

Please check the following areas:

  • PDF documents: convert to *.TIFF or *.TIF and re-send — some PDF files/templates have a known processing issue.

  • Catch all destination: Any image that a destination folder could not be identified will be pushed into the designated catch-all destination folder.

  • Email addresses: If the user who sent the email is new ensure their email address is in the scan destination folder and general settings.

  • Scans not arriving as images at all: contact us and reference this article, noting when the invoices stopped processing.

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