Purchaser alerts are managed at role level, meaning any changes will apply to all users connected to that role. These settings control general activity notifications â such as when new orders are placed, confirmed, or delivered.
â ď¸ Important: These alert settings control general activity notifications only. They do not control order approval notification emails. Who receives an email when an order is submitted for approval is determined by the approval chain configuration on each mini market â not by these settings. If users are not receiving or are unexpectedly receiving approval emails, check the approval chain setup rather than the Alerts tab.
Click into the Admin Cogs icon
along the top bar.Click into Organisation Administration and into Roles.
Edit the required role and click into the Alerts tab.
Check and un/check the required alerts using the columns on the right the Globe icon is an internal alert, and the Envelope is an email alert.
Click Update at the bottom to save any changes.
Not receiving the approval emails you expect?
The Alerts tab is a common first stop when approval emails are not arriving â but the two systems are separate:
System alerts - this article - general activity notifications such as new orders, deliveries, and order confirmations. These apply at role level to all users in that role.
Order approval notification emails â sent when an order requires approval before it can be processed. Who receives these is determined by the approval chain on each mini market: which users are attached, their approval limits, and the approval type configured (Standard, Laddered, Chained, etc.).
đ Note: If a user is not receiving â or is unexpectedly receiving â order approval emails, check the mini marketâs approval chain setup, not the Alerts tab. See Different order approval types for how the approval chain determines who gets notified and when.