Orders and credits will appear in the status auto created when an order or credit has been placed outside of Procure Wizard, or if an EDI supplier has sent an invoice into the system without a valid Procure Wizard order number and the software is unable to auto match it to the existing original order.
Reasons and causes:
If the supplier is set to EDI invoicing within the order management settings, this means they automatically transmit their invoices to Procure Wizard and normally appear in Procure Wizard within 72hrs. If the invoice or credit document received does not quote the necessary information to link it to the parent order/credit in the system the order/credit will be created and placed in the status auto created.
If the supplier is set to PORTAL invoicing in the order management settings, the supplier is logging into Procure Wizard and using the module Document Creator to build the invoice/credit on screen one by one.
The most common cause of an auto created order from either setup is that the order was placed outside of Procure Wizard such as over the phone.
If your supplier is missing invoices, please contact them directly to discuss the missing invoices so they can be loaded.
For more information, please see the complete Order Management Guide.