Back orders which are identified with the letters BO at the end of the order number are created for the purpose of recording multiple deliveries from the original purchase order, these deliveries can be on the same day or on multiple consecutive days.
Supplier back order settings are controlled in the order management section of each supplier the steps to view and update are below:
Click the Admin Cogs
icon along the top bar.
Click Suppliers, then click Manage Suppliers.
Locate the supplier and click the Magnifying Glass
icon to access.
Click the Order Management tab.
Locate the back order section and from the list select one of the following:
Purchaser and supplier managed.
Supplier managed only.
EDI managed.
No back orders.
Click Update to save any changes.
📌 Notes:
Back orders should only be created when you have received a delivery belonging to a parent order that has its delivery tab already confirmed.
A back order should not be created for the purpose of reordering short deliveries as they are not and cannot be sent to the supplier.
Suppliers that submit their invoices via EDI, the create back order button will not appear as the back order will automatically be created when the supplier submits their invoice this should occur within 72 hours of the delivery, if the back order has not appeared please contact the supplier directly to query.
If a supplier submits their invoices by EDI you cannot stop or block back orders being created, please discuss your back order preferences directly with your supplier.
If you have received unexpected back orders, please contact your supplier directly and quote the invoice numbers shown on the invoice tab, Procure Wizard does not allow duplicate invoice numbers therefore the invoice received is unique.