A back order should only be created if a back order has been delivered or confirmation from the supplier that a back order is due.
Find the order via Locate Orders.
Click the Delivery tab (the delivery tab must be confirmed/completed).
Scroll down to the bottom and click Create Back Order.
Click OK on the pop box.
Review the products the system has automatically pulled through based on your delivered quantities, make any required changes to the products or quantities.
Click Save And Confirm this will complete the creation of the back order allowing the receipt of the delivery.
📌 Notes:
The create back order button will only appear after confirming the delivery.
Will only permit the creation of a back order if the quantity entered in the delivery tab is less than what was ordered on the purchase order tab.
The button will only appear if the order management settings allow back orders.
The button will only appears if you have allow back orders activated in your role
The button will only appear if you are connected to the mini market and site the order was placed through.
The create back order button should not be used for any supplier that submits their invoices via EDI.
A back order is not sent to the supplier and is only there for delivering and invoicing purposes.