If you've been charged for an item you haven't received, you can create a credit in several ways depending the type of supplier, each option is highlighted below:
📌 Note: If the credit status is pending finalization, this means you have not sent the credit to supplier.
Create credit from the parent order
Locate your purchase order.
Click the Invoice tab.
Click Create Credit.
Click Continue from the pop up displaying the possible mismatches.
Review and amend the products and or quantities of the products displayed.
Click Confirm and Send to Supplier.
Create credit - no parent order
From the dashboard click Credit Notes.
Select the Mini Market and Supplier from the lists.
Enter the Original Order ID number if known.
Click Create, populate the credit request with the required products.
Click Save and Send to the Supplier.
Balance credit - request is not emailed to the supplier
From the Dashboard click Balance Credit.
Enter the Original Order ID if known.
Select the Mini Market and Supplier from the lists.
Click Create, populate the credit request with the required products.
Click Save and Complete.
Ad hoc credit
From the Dashboard click Ad hoc Order.
Select the supplier, then select Is Credit.
Populate the screen as necessary, then click Create Credit Request.