To cancel an order or credit, follow either of the methods below:
📌 Notes:
If cancelling an order to stop a delivery you must call the supplier directly to confirm the cancellation.
If you don't have the option to cancel an order in the status log tab, contact your head office or procurement team to cancel orders for you or provide you with the
There is no option or ability to delete an order, they can only be cancelled.
If an order or credit appears for a deactivated site, please contact us and provide us with the order/credit number and we can action as admin.
Method one
First Method:
On the home page, in the order locator box, search for the order / credit.
Within the order, click the Status Log tab.
Click Cancel Order / Credit.
Method two
Second method:
On the home page, in the order locator box, search for the order / credit.
Within the order or credit, click the Status Log tab.
Force status change to Cancelled.
Click Update Settings.