A credit will fall into the status rejected if your supplier has clicked the reject credit button either directly on the email received or within the credit request in the Procure Wizard portal. Once a credit has bene rejected you must either accept the rejection and cancel the credit request or resubmit the credit.
📌 Notes:
You can use the Goods Purchase Analysis Report to see the order number and related credits.
If a credit has been rejected from the email the name that will appear in the status log tab of the credit will be supplier administrator 32.
The comments tab of the credit will display any notes left by the supplier as why they rejected the credit.
Once you cancel a credit ensure the parent order is reviewed and the invoice released for payment.
Steps to action rejected credits
Click the Clipboard
icon along the top bar.
Click the credit status Rejected Credits.
Locate the credit and click the Edit
icon to access.
Click the Credit Note tab.
Click one of the following buttons:
Cancel rejected credit.
Resubmit credit.