If it appears you have stopped receiving orders and order notifications, this could be due to changes made to the New Order Email Notification section under your settings. Please ensure it's been entered correctly as this will prevent orders coming through.
📌 Note: Your customer may be connected to a depot and the notifications may be sent to the email specified in that particular depot.
To check New Order Email addresses:
Log in to your supplier portal.
Click on Administration tab.
Click on Company Details tab.
Scroll down to New Order Email sections.
Enter email address in relevant boxes, it needs to be an email per line.
⚠️ Important: If you enter an email address with a space in front of it, the system will populate an error. However, if you enter text in either box for New Order or New Order with Attachment. If it's been entered without an @ no error will populate but this will prevent orders coming through to the regular email address.