Orders can be sent in two ways, EDI (electronic data interchange) and by email, if your supplier has stated they are not receiving your orders please check the status log tab of the order to determine the orders sending method and action the related topic.
Locate your order.
Click the Status Log tab.
Locate the logged events section.
This section will outline how the order was sent to the supplier.
EDI
If the supplier has stated that they aren't receiving orders sent by EDI / FTP / AS2 please check the below:
Is the account code in the purchase order correct? This is visible on the order Details tab on the header Organisation A/C.
Is your account on stop?
Is the account setup for EDI orders?
Check if the order been placed too far in advance.
If your supplier has confirmed they have not received your order to their mailbox, all our emails are tracked and traced and our support team will be able to confirm and provide more details to you and your supplier regarding the order email, please contact us and reference this article.