Suppliers can reject orders for Multiple reasons. To establish if the order was rejected, please follow the steps below.
Log into Procure Wizard.
Locate Order.
Check Status Log.
Locate Logged Events. This will show that the order is Rejected by the supplier with the date and time stamp.
Reasons why the order might be rejected are:
Stock levels at the supplier's side: Contact supplier to confirm stock and order.
Missing or Incorrect Account Code: Check details tab and locate account code. If correct, please contact your supplier, however if incorrect, then please contact your Head Office.
If the account code is correct on the order, and the supplier does not have visibility of the order then please reach out to Support through the Digital Assistant.