Up until the order or credit is exported to your accounts software you are able to amend the mini market, department or user displayed on the details tab, this is necessary if an order have been placed without or an incorrect department and order is appearing in the incorrect flash and related stock takes. The steps below will guide you through the process of reopening the order or credit.
📌 Notes:
You must have the role permission change order status and unlock.
Once the order or credit has been exported the settings below will not be visible.
If the order has been delivered into a advanced stock outlet, please undo the delivery in the outlet before actioning the below.
Locate the order or credit.
Click the Status Log tab.
Locate the section titled force status change.
From the new status list select auto created orders or credits.
From the section unlock order set the delivery tab to unlocked. (no action required for credits)
Click Update.
Click the Details tab and update the following:
Set the mini markets and click Save.
Set the department and click Save.
Set the user and click Save.
The order will now move to awaiting delivery allowing you to reconfirm the delivery contents.