Using the options below will allow you to troubleshoot possible reason why a file is producing an error message when importing back into Procure Wizard..
Errors can stem not only from file formatting issues but also from system configuration problems, such as till profiles or ignore rules.
Ensure the excel file is saved a CSV (comma delimited) excel file type.
Ensure the area you are importing the file is the correct area for your file.
Ensure no columns have been deleted or moved in the file.
Ensure the column headers match the template of the import.
Any image file is within the file size parameters displayed on screen, this generally limited to 10MB.- Newly created dishes may not be recognized by the system. Republishing till profiles can resolve this issue.
Ignore rules for E-POS/PLU codes may fail due to mismatches or hidden characters. Ensure rules match exactly and reprocess errors.
Best Practices for System Configuration
Regularly review and update till profiles to ensure all new items are recognized.
Double-check ignore rule entries for accuracy, avoiding hidden characters or spaces.
Reprocess errors promptly after making configuration changes to verify resolution.
If issues continue after checking the above please contact us through our Digital Assistant and provide us with the file and the exact page you are attempting to import it too.