If a dish sale appears as an error, this indicates the dish quoted isn't in the related flash report.
To find the cause and resolve the error, allowing you to add or publish the dish to the flash report, follow the list below.
📌 Note: Work through the fixes below step by step, you may not need to follow the full list.
Reprocess the flash report
This picks up amendments that may have already occurred.
Dishes and menus
This ensures there's a dish with the quoted Epos/PLU code.
If the dish doesn't exist, create a new dish.
To assign the Epos/PLU code, attach the dish to a menu.
Ensure the dish is:
Ensure the menu that the dish is connected to is:
📌 Note: If any changes occur from the below, you need to manually republish the till publish profile. 30-60mins after republishing the till profile, reprocess all active errors in the flash import sales.
Tills and profiles
Check the site / till is active in the publish profile.
Check the publish profile runs daily.
Note: If any changes occurred in the two above points, you need to manually republish the till publish profile. 30-60mins after republishing the till profile, reprocess all active errors in the flash import sales.
If the sale is unwanted in the flash or stock take, add the Epos/PLU code to an ignore rule.
No solution found
If the error doesn't clear after you've followed the processes above, please contact us and provide the following information:
Flash report you want the sale to be in.
Epos/PLU reference shown in the error.