If a customer has contacted you regarding not being able to find a product, you can follow the steps to confirm if the product was assigned correctly and when it was updated.
Additionally, product unavailability can also result from activation problems, incorrect user permissions on the customer's side, or system settings issues.
Enter the PID / SKU or product description in the product locator on your welcome page.
Click on the Pricing tab.
If a yellow warning triangle appears next to the Net column for the relevant customer, this means it's pending internal approval.
Click on Price Changes tab, this will confirm the date it was updated.
You can then inform the customer, and they can amend their date range under Recent Price Changes to the correct period to approve the product.
If they need further assistance, they should contact us with the following information:
Product ID / PID
Mini market and site used
User ID who is trying to order