If there are any errors on the batch product creation file when you are adding new products to your account, these will always be listed on the import screen advising what the error is and what line it is on so you can quicky locate and amend it without having to go through the full file again.
In order to resolve any errors please see the list below:
Invalid Product - make sure the unit of measure is not listed in column F and the pack size is laid out as per the example image below.
SKU already configured - The SKU code is currently in use on your account, check to make sure the product has not been added already or that a previous product has been delisted correctly.
Category ID unreadable - ensure the category ID from the allowed categories section has been copied onto the file.
Pack display does not match the defined product size - the information in column C must match exactly the information in columns D, E, F & G. (see example image below)
Duplicate PID - check to ensure the product is not already loaded, if it is not, add a full stop to the end of each description with this error.
Failed to map product, invalid VAT code on line xx - VAT should be added as a number (in general format) not a percentage or decimal.
Once you have updated the batch product creation file to resolve the errors you will need to save the file and re import it in order to ensure the products have been loaded.
📌Note: If you continue to receive the error message or are still unable to resolve any errors, please contact the support team using the Digital Assistant in the bottom right-side of the screen, providing a copy of the file you are trying to load and a screen shot of the error messages you have received.