If you haven’t received your password reset email, check the following:
Ensure you are requesting the password reset from https://go.accessacloud.com/
Your spam and junk folders.
Your IT department hasn't blocked emails from [email protected].
Check that you don't have a rule in place on your Inbox that is moving the email from [email protected].
Try resetting it again and make sure the email address is correct.
Get an admin to amend the email address slightly for the user within the Members tab and then change it back to the correct email address.
After you select I’m not a Robot, ensure you click Send me the link.
Ask a colleague to generate the reset email on their device to see if this makes a difference.
If you still don’t receive the email, please contact the support team via the digital assistant via your Procure Wizard login.