There are multiple reasons why an email may not have been delivered to your mailbox. Please review each cause below:
Check the alert is still switched on for the user's role, please review our guide on managing role alerts.
Check your Junk/Spam folder in your mailbox.
Check with your IT team that mail from the Access Group/Procure Wizard is not being blocked, please review our guide for full details of our email and IP addresses.
We can track all mail if the above has not resolved or highlighted the issue please log into the support portal contact us through our Digital Assistant.